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Privacy Policy & Account Deletion

This page explains what information Grow with Grows collects, how we use and protect it, the choices you have - across our website and our iOS and Android apps - and how to permanently delete your account.

Last updated: July 20, 2026

On this page

  • Introduction
  • Information We Collect
  • Health Data
  • How Information Is Used
  • Data Sharing
  • Security
  • Cookies
  • Children
  • Your Rights & Choices
  • Changes
  • Contact Us
  • Delete Your Account

Introduction

Grow with Grows ("Grow with Grows", "we", "us" or "our") operates a private members' club that connects members to exclusive offers at partner businesses across Canada, together with a supporting website and mobile applications (the "Service"). We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy describes the information we collect, how we use it, when and with whom we share it, the rights and choices available to you, and how to permanently delete your account. By creating an account or using the Service, you agree to the practices described here.

Information We Collect

Information You Provide

When you register for and use the Service, you may provide us with:

  • Name - your first and last name, used to create and identify your account and membership.
  • Email address - used to sign in, verify your identity, send account and membership notifications, and provide support.
  • Phone number - used for account contact, verification and membership-related communication.
  • Profile photo - if you choose to upload one, it is displayed on your profile and membership card.
  • Address and date of birth - collected to complete your member profile and verify eligibility.
  • Identity document - members may be asked to upload an ID proof so we can verify the account before approval; it is stored securely and used only for verification.
  • Business information - if you register as a partner business, we collect your business name, category, description, address, contact details, logo and supporting business documents.
  • Membership information - your membership tier, status, membership number, renewal dates and related records.

Information Automatically Collected

When you use our website or apps, we may automatically collect:

  • Device information - device model, operating system and general hardware/software characteristics.
  • App version - the version of the app you are running, to provide support and compatibility.
  • Crash reports - diagnostic information generated when the app encounters an error, so we can fix problems.
  • Log data - IP address, access times, pages or screens viewed, and referring pages, used for security and to operate the Service.
  • Notification token - if you enable push notifications, a device token so we can deliver them. You can disable notifications at any time in your device settings.
  • Location - only if you use a feature that requires it (for example, to show nearby offers), and only with your permission. You can revoke location access at any time in your device settings.

Health Data

If Apple Health integration is enabled, sleep data is read only after you grant explicit permission through Apple Health.

Your sleep information is never sold. Sleep data is used only to display sleep insights to you within the app. Health data is never shared with third parties, and you can revoke access at any time in the Apple Health or device settings.

We request the minimum health permissions required for the feature to function, and we do not use health data for advertising or profiling. If you do not enable the integration, no health data is collected.

How Information Is Used

We use the information described above to:

  • Account management - create, secure and maintain your account and profile.
  • Membership verification - confirm eligibility, verify identity and issue your membership.
  • Offer redemption - let you claim and redeem offers with partner businesses.
  • Notifications - send you account, membership and offer-related messages you have opted into.
  • Customer support - respond to your requests and troubleshoot issues.
  • Security - protect accounts, detect abuse and keep the Service safe.
  • Fraud prevention - identify and prevent fraudulent or unauthorized activity.
  • Business analytics - understand, in aggregate and non-personal form, how the Service is used so we can improve it.

Data Sharing

We do not sell your personal information. We share information only when it is necessary to operate the Service, and only to the extent required, including:

  • With partner businesses, the limited details needed to validate a membership or complete an offer redemption you initiate.
  • With service providers who process data on our behalf (such as hosting, email delivery and payment processing) under agreements that require them to protect your information and use it only for the services they provide to us.
  • Where required by law, or to protect the rights, safety and security of our members, partners and the Service.

We never share your health data with third parties, as described above.

Security

We take reasonable technical and organizational measures to protect your information, including encryption of data in transit, access controls, secure password hashing, protective request-validation on our forms, and restricted access to sensitive files. No method of transmission or storage is completely secure, but we work to protect your information and continually improve our safeguards.

Cookies

Our website uses cookies and similar technologies that are necessary for the Service to function - for example, to keep you signed in and to protect forms against fraud. We do not use cookies to sell your information. You can control cookies through your browser settings, though disabling essential cookies may affect how the website works.

Children

The Service is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Your Rights & Choices

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to object to or restrict certain processing. You can update most profile information directly in the app, manage notification and location permissions in your device settings, and delete your account at any time. To exercise any of these rights, contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, provide additional notice. Your continued use of the Service after an update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact our support team at connect@growwithgrows.com.

Grow with Grows Inc. · Made in Canada.


Delete Your Account

You can permanently delete your Grow with Grows account and associated personal information at any time. This section explains exactly what happens, what may be retained for legal reasons, and how to request deletion.

This action is permanent and cannot be undone. Once your account is deleted, your profile and personal data are removed and cannot be recovered. You will need to create a new account to use Grow with Grows again.

What deleting your account removes

  • Your member account and sign-in credentials.
  • Your business account, if you registered as a partner business.
  • Your profile, including name, contact details, address, date of birth, profile photo and any uploaded identity or business documents.
  • Your saved offers and saved businesses.
  • Your activity history, including claims and in-app activity tied to your account.
  • Your personal information, where applicable and not subject to the retention exceptions below.

What may be retained

To meet our legal and regulatory obligations, a limited amount of information may be retained after deletion, only for as long as required and only for these purposes:

  • Legal records we are required to keep to comply with the law or respond to lawful requests.
  • Financial records, such as transaction and tax records, where retention is required by law.
  • Fraud-prevention records needed to protect our members, partners and the Service from abuse.

Retained records are kept secure, access-restricted, and are not used to re-create your profile or for marketing.

How to delete your account

Option 1 — In the mobile app

The fastest way to delete your account.

Preferred
  1. Open the Grow with Grows app and sign in.
  2. Go to Profile → Settings.
  3. Tap Delete Account.
  4. Confirm when prompted. Your account and data are then permanently deleted.

Option 2 — By email

If you cannot access the app.

  1. Email us from the address on your account so we can verify it is you.
  2. Send your request to connect@growwithgrows.com with the subject "Account Deletion Request".
  3. We will verify your identity and permanently delete your account.

How long deletion takes

30

Your account is deactivated immediately, and deletion is completed within up to 30 days. Records covered by the retention exceptions above are removed once their required retention period ends.

© 2026 Grow with Grows.
Privacy Policy Delete Account
connect@growwithgrows.com